Supplier Messages Relating to the KK13 Failure
Short extracts from messages supplied by the purchaser. Quotes are presented as statements shown in those messages. Dates are shown only where recorded on this site; inventing missing dates is avoided.
How to read this page
Each entry identifies the speaker as it appears in the purchaser’s screenshots, quotes a short extract, and explains why the extract is relevant. Screenshots are captioned: “Screenshot supplied by the purchaser.”
This page does not reproduce unnecessarily long conversations and does not treat message wording as proof that payment later occurred.
Chronological extracts
2 September 2025
Initial repair commitment
The supplier stated that it would repair the machine, including where the factory was determining the cause of a crack.
Source: Supplier message
9–15 September 2025
Local repair authorised in writing
The supplier told the purchaser to find a local repairer and wrote that costs would be covered, including logistics.
Source: Supplier message
28 December 2025
Repair invoice submitted
A local engineering invoice totalling £652.50 was later submitted.
Source: Repair invoice / purchaser account
30 December 2025
Bill acknowledged and forwarded
The supplier acknowledged receiving the repair bill and said it had been forwarded to after-sales.
Source: Supplier message
January 2026
Waiting for after-sales
Further messages referred repeatedly to waiting for the after-sales department. The supplier also discussed the possible purchase of another machine or flail mower.
Source: Supplier message / purchaser account
Outcome according to the purchaser
According to the purchaser, the promised reimbursement was not ultimately received.
Source: Purchaser account
Key quotes
Exact short quotes featured because they go to the repair commitment and cost allocation.
“We will definitely repair it for you.”
Shows an early commitment to repair rather than an immediate refusal.
Screenshot supplied by the purchaser.
“You can find a local repairman to re-weld the welds, and we’ll cover all costs.”
Authorises local re-welding and states that costs would be covered.
Screenshot supplied by the purchaser.
“We hope you can find a repair shop that can weld it, and we will cover the cost of logistics and repair.”
Extends the cost commitment to logistics as well as repair.
Screenshot supplied by the purchaser.
“Our usual approach is for customers to find a repair factory themselves, and we will bear all the costs.”
States a usual process in which the customer arranges local repair while the supplier bears costs.
Screenshot supplied by the purchaser.
“I’ve forwarded your repair bill to the after-sales department.”
Acknowledges receipt of the invoice and places the matter with after-sales.
Screenshot supplied by the purchaser.
Further messages referred repeatedly to waiting for after-sales. A related screenshot is available in the archive.
Screenshot supplied by the purchaser.