Report a United J.M. Machinery Problem or Machine Failure

Use this form to document one purchaser’s experience for manual review. Please stick to facts, dates, statements and evidence.

Before you begin, read the verification process, reporting and moderation policy, terms of submission and privacy notice.

Purchaser information

Full name *

Email address *

Your email must be verified before the report is reviewed.

Country *

Telephone number (optional)

Preferred public name *

Name publication preference *

Permission to publish my full name

Permission to publish initials only

Publish anonymously (no name)

Seller information

Seller’s legal or trading name *

Alibaba supplier profile URL

Seller website

Sales representative’s name

Sales representative’s email or WhatsApp number

Did the transaction remain on Alibaba? *

Yes

Unsure

Was Trade Assurance used? *

Yes

Unsure

Machine information

Machine model *

If “Another model”, please name it

Serial number

Serial numbers remain private unless there is a specific reason to publish them.

Engine manufacturer and model

Date ordered

Date delivered

Purchase price

Delivery hours (hour-meter on arrival, if known)

Hours when the problem first appeared

Was the machine bought new or used? *

New

Used

Unsure

Failure information

Select all that apply. Ask for facts, dates, statements and evidence — avoid unsupported labels such as “scam” or “fraud”.

What happened? *

What work was being performed? *

Was anyone injured or placed at risk? *

What did the seller say? *

What remedy was promised? *

What remedy was actually provided? *

Is the issue now resolved? *

What costs have you incurred? *

Evidence uploads

Indicate what you are uploading, then attach files. Accepted types: JPG, PNG, WebP, GIF, PDF, MP4, MOV, TXT, DOC, DOCX. Maximum 8 MB per file, up to 12 files. Uploads are stored privately and are not publicly accessible.

Upload evidence files

Shared hosting cannot guarantee full antivirus scanning. Unsafe file types are blocked and filenames are randomised. Do not upload passports, bank passwords or unrelated private chats.

Required declarations

I confirm that this report describes my genuine experience and that the information supplied is accurate to the best of my knowledge. *

I understand that my report will be reviewed and will not be published automatically. *

I understand that identifying details, financial information and unrelated personal information may be removed before publication. *

I give permission for the website operator to contact me to verify this report. *

I give permission for an edited version of my report and approved evidence to be published.

The publication box above starts unticked. Leaving it unticked still allows review; it does not authorise publication.